Online Privacy Practices
At Intech Solutions privacy and data security are primary concerns. We are committed to keeping personal information confidential and protecting its integrity. We do not give out information about our customers and your personal details are protected on our secure servers. When you use your credit card details they are processed immediately by our credit card processing gateway and only partial details are stored by Intech to confirm processing success.
This policy sets out how we collect and treat personal information and how we will comply with applicable privacy laws including the Australian Privacy Act and the Australian Privacy Principles.
- What personal information do we collect
Personal information means information or an opinion about an identified or reasonably identifiable individual. In the course of conducting our business we may collect the following types of personal information from individuals:
- Contact details of customers and customer contacts
- Your Intech user name and password as well as other similar information needed to register or subscribe you to services we offer
- Information about the goods or services you have purchased
- Information from enquiries made by individual customers or customer contacts
- Records of communications with customers
- Credit card information
- Financial details of individual customers
We only collect personal information which is reasonably necessary for or directly related to conducting our business of marketing and selling data quality software and services.
- How we collect personal information
We collect personal information from individuals when individuals interact with us in person or electronically and when they access our websites and when we provide our goods or services.
We only collect personal information about an individual from the individual unless it is unreasonable or impractical to do so.
We will take such steps as are reasonable in the circumstances to ensure that personal information we collect is accurate, up to date and complete.
We do not generally collect sensitive information such as information relating to race, political opinions, religious or philosophical beliefs, memberships of political associations or professional or trade unions, sexual preferences, criminal records or health information.
- Information provided to individuals
- Use of personal information
We only use and disclose personal information for the purpose for which it was collected, that is to enable us to conduct our business of marketing and selling data quality software and services or where the individual has consented.
We will take such steps as are reasonable in the circumstances to ensure that personal information we use or disclose is, having regard to purpose of the use or disclosure, accurate, up to date, complete and relevant.
We may send you information to alert you to product upgrades, special offers and other new products or services from us.
We will not give or sell any personal information to any outside organisation for marketing purposes.
We will keep confidential the information in any files which you have uploaded onto our website for processing via our web based services. It is your responsibility to ensure that you download all files immediately after they have been processed on our server. You are also able to delete any files that you have processed on our server. It is not our responsibility to store any files that have been uploaded or processed on our servers, and we may delete such files from time to time.
- Direct Marketing
We will only use or disclose personal information for the purpose of direct marketing where such use or disclosure is permitted by applicable privacy laws including Australian Privacy Principle 7. When engaging in direct marketing we will provide a simple means by which an individual may easily request not to receive direct marketing communications from us and we will include a prominent statement that the individual may make such a request. We will also comply with any such request.
If we are engaging in any electronic direct marketing we will also comply with applicable laws relating to spam and telephone calling including the Spam Act 2003 and the Do Not Call Register Act 2006 requirements and in the event of any conflict these specific legislative requirements will prevail.
- Disclosure of your personal information overseas
We are not likely to disclose personal information to recipients in other countries. All information hosted in our IQ Cloud environment is stored and maintained solely from within Australia. However if we do disclose personal information to recipients in other countries we will take reasonable steps to ensure that those recipients comply with this policy and the Australian Privacy Principles.
- Security of your personal information
We take reasonable steps to protect personal information from misuse, interference and loss and from unauthorised access, modification or disclosure through the use of security procedures and technologies.
If other organisations provide support services we require them to appropriately safeguard the privacy of any personal information provided to them.
Where the personal information we collect is no longer required we will take reasonable steps to destroy or de-identify the information.
We are committed to keeping secure your personal information and the transmission of data across the Internet to our systems. We take reasonable precautions to protect your personal information and the transmission of data/files across the internet (including via our web data processing services) from misuse and loss and from unauthorized access, modification or disclosure.
You can also play an important role in keeping your information secure, by keeping your user name, password and account used on our website private. Please advise us immediately if there is any unauthorized use of your user name, password, or account by any other Internet user or any other breach of security.
- Access to your personal information
If we hold personal information about an individual we will normally, on request by the individual, give the individual access to the information. However, there may be some legal reasons to deny access. If access is denied we will provide the individual with the reasons why.
If we are satisfied that, having regard to a purpose for which personal information is held, the information is inaccurate, out of date, incomplete, irrelevant or misleading or if an individual requests us to correct personal information held about that individual we will take such steps as are reasonable to correct personal information about an individual having regard to the purpose for which it is held, to ensure that the information is accurate, up to date, complete, relevant and not misleading.
When you visit our website we may collect certain information such as browser type, operating system and the website visited immediately before coming to our site. This information is used in an aggregated manner to analyse how people use our site, so that we can improve our site.
Cookies are frequently used on many websites on the Internet and you can choose if and how a cookie will be accepted by changing your preferences and options in your browser. Please note that you may not be able to access some parts of our website if you choose to disable the cookie acceptance in your browser, particularly the secure parts of the website such as the MyIntech portal.
- Hosted customer data
We also host data on behalf of customers in our IQ Cloud environment which may include personal information. With respect to hosted data, we comply with the requirements of each applicable customer contract including requirements to comply with applicable customer privacy policies as well as our data security policies that apply to that environment.
- Data Breach Response Plan
We have implemented a Privacy Data Breach Response Plan in order to promptly and effectively respond to data breaches with the aim of mitigating potential harm to affected individuals and complying with privacy laws including data breach notification requirements.
We have implemented a Privacy training program for our employees which includes training on this policy and our Privacy Data Breach Response Plan.
- Availability and changes
We will take reasonable steps to implement practices, procedures and systems to ensure that we comply with applicable privacy laws including the Australian Privacy Principles and this policy.
- Contact details
If you have any enquiries or complaints about our privacy practices, please feel free to send in details of your complaints to our Privacy Officer whose details are set our below. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.