Intech Solutions assists Governments and companies throughout Australia and New Zealand
to view and understand customer relationships and connections using graph technology.
Customer 360 solutions
Graph databases drive Intech’s powerful Customer 360 solutions by connecting and analysing relationships across identities, attributes, and interactions. Rather than relying exclusively on single data points or linear profiles, graph-powered Customer 360 highlights multi-hop relationships. Intech’s powerful insights show how a customer is connected to products, devices, behaviours, and channels. In complex and competitive environments like retail, telecommunication, finance, and healthcare, graph databases deliver a rich, real-time view of your customer by highlighting hidden connections, enabling more accurate personalisation and segmentation.
Graph Customer 360 solutions & development
At Intech Solutions, we assist governments, businesses, and innovative organisations to unlock the value of their customer data through advanced graph-based Customer 360 solutions. Our team of professionals creates and presents real-time graph-based systems connecting scattered data, resolving identities, and revealing deep relationships across channels, products, and behaviours. Whether your goals are to personalise your customer experiences, increase involvement, or guide company decisions, our customised solutions offer a dynamic, comprehensive view of every one of your customers. By leveraging graph innovation, we build scalable, high-performance Customer 360 systems that power the next generation of digital transformation.
Intech Solutions is the exclusive distributor of TigerGraph in Australia and New Zealand. TigerGraph is a leading graph database platform trusted by global enterprises and data-driven organisations to analyse complex, highly connected data at scale.
Discover how Exact Sciences leverages TigerGraph Customer 360 to increase customer engagement and assist in the early detection and prevention of colorectal cancer.
Exact Sciences Case Study
Most Customer 360 solutions rely on static data and siloed systems, offering only a partial view of the customer. This often leads to fragmented insights and generic experiences that miss the true context of customer needs and behaviours.
Data is often scattered over numerous disconnected systems and channels, making it challenging for marketers to fully understand consumer activity. Inconsistent consumer personas, out-of-date information, and data integration delays produce blind spots that hide actual customer intent and preferences. Without a consistent perspective, marketers find it difficult to precisely track customer journeys, grasp intricate relationships, and personalise interactions. Missed chances, ineffective campaigns, and lower customer involvement follow from this fragmentation.
To achieve genuine engagement, having a complete and unified view of each customer is essential. Combining Master Data Management (MDM) with TigerGraph’s Customer 360 makes this possible by effortlessly integrating disparate data sources, accurately unifying customer identities across systems, and modelling complex relationships in real time. Unlike traditional MDM, TigerGraph’s solution captures more than just isolated data points, it also captures the rich context and interactions behind customer behaviour. This empowers businesses to deliver personalised experiences and make informed, data-driven decisions.
Through data integration and analysis across several client touchpoints, TigerGraph’s 360 solution promotes real-time personalisation. Organisations can provide contextually relevant interactions across all media by building a comprehensive and dynamic view of personal behaviours and preferences. Real-time resolution of identities and relationships allows quick reactions that improve customer involvement and satisfaction. TigerGraph’s unique graph-based Customer 360 helps to support better business decisions and drive more successful marketing plans.
TigerGraph’s Customer 360 enables organisations to make informed decisions by providing connected and actionable insights drawn from integrated data sources. By mapping complex relationships and interactions across customers, products, and channels, the platform uncovers patterns and trends that traditional systems often miss. This holistic understanding enables data-driven strategies, optimised resource allocation, and more accurate forecasting. This helps to drive improved operational efficiency and competitive advantage.
Why graph databases are the best solution for Customer 360
Understanding the dynamic and multifaceted nature of customer behaviour is central to Customer 360, and graph databases are perfectly equipped for this task. They provide organisations with the ability to map and analyse complex relationships among customers, products, and interactions quickly and flexibly.
- Instant Insight into Complex Customer Connections:: Graph-powered Customer 360 can quickly explore multiple connections across data to reveal nuanced customer relationships, supporting highly personalised and context-aware experiences in real time.
- Efficient Handling of Growing Data Volumes: Designed to manage vast amounts of interconnected data, the system ensures fast query response and consistent performance as customer data and interaction channels grow.
- Effortless Integration with Machine Learning: The platform facilitates in-database machine learning workflows, enabling businesses to develop, deploy, and update customer insights and personalisation models efficiently without data movement.
Talk to our graph Customer 360 specialists
about your project.
Speak to our graph customer 360 specialists / consultants about how your organisation can leverage Intech’s ultra-fast graph database solutions
Our graph Customer 360 experts can help you to successfully implement your project
Graph database solutions are popular in various high-impact use cases. Leverage our graph Customer 360 database experts to successfully implement your project.