Blogs & Articles

Like the best and most exciting car races, competition in the auto industry is often fast and furious. When vehicles need repair – as they inevitably do – customers demand speed and efficiency to acquire spare parts.

Intech Solutions’ General Manager Robert Jochelson shares four examples of the perils of poor customer data – a problem that Intech is dedicated to solving for its customers. When it comes to deliveries, what seem like minor glitches at the time can quickly snowball from ‘a light comedy of errors’ to ‘full-blown logistics nightmare’.  Here’s

An award-winning digital solution that calculates the value of switching commercial vehicle fleets to electric power is continuing to build on its success in New Zealand with the help of Intech Solutions’ (Intech) IQ Office advanced address validation and geocoding suite.

I’ve been working in the field of artificial intelligence for about 40 years now, and for most of that time, ‘AI’ was seen as something of an esoteric pursuit to which no-one really paid much attention.

But everything changed almost exactly a year ago to the day when OpenAI released ChatGPT, which captured people’s imaginations across the world.

There’s a presumption that artificial intelligence means that computer programs are intelligent in their own right. This is simply not true.

AI only acts on information that it’s been given. This means there’s no real ‘intelligence’ in AI at all. Rather, AI learns from data and uses that to make predictions.

Because it does not have intelligence of its own, there are some clear examples where AI gets things wrong.

A recent customer success story illustrates the benefits of moving to IQ Cloud, Intech Solutions’ hosted web service for handling large volumes of address validation and geocoding processes.

Companies of all sizes and complexity, both in Australia and internationally, are either getting on board with digital transformation or risking being left behind in an increasingly cloud-focused world.
Intech Solutions delivered such a transformation for one notable client of ours in 2023, who provided some helpful feedback for other organisations considering this move.

There’s a well-known saying: “Can’t see the forest for the trees”, the meaning of which is easily understood. That is, if you focus too much on the small details, you won’t see the big picture. It’s a helpful maxim for life and business.
But what if you find yourself in a situation where the tiny details are incredibly important? What if you find your business has become the victim of fraudulent activity?
The nature of fraud is that it is all about deception – hiding wrongdoing in the details of business communications and transactions by someone trying to make illicit financial gains.

The thorny issue of money laundering hit the headlines again recently with an announcement from Austrac that it was set to bring court action against SkyCity Entertainment Group after the regulatory agency found “systemic failures” in the casino operator’s approach to anti-money laundering (AML).

Amongst an extensive list of allegations, one key point stood out. Austrac said SkyCity “did not have a transaction monitoring program to monitor transactions and identify suspicious activity that was appropriately risk-based or appropriate to the nature, size, and complexity of SkyCity.”

When someone asks us, “Who are you?” – there is a multitude of ways we could answer.
However, when someone asks us, “Where are you?” – the answer tends to be much simpler.
Technologically speaking, the process of identifying those millions of data points on a digital map is known as geocoding.
Geocoding information comes from…

Address validation may seem an obvious pre-requisite for any business, but many keep it a low priority and end up suffering the consequences.

Without an effectively managed database, these organisations struggle to control data quality, and ultimately business performance – and it all begins with address validation.

While online fraud continues to become more sophisticated, so too does the technology to detect it.

Modern day fraudsters and money launderers operate predominantly in the digital world, and for this reason the TigerGraph Graph Database has been designed to provide the deep, ultra-quick analyses of large datasets that is needed for real time fraud detection.

In a world that is doing business online at increasing volumes and speeds, a system that can filter out fraud in real-time will build all the trust you’ll ever need to succeed.

While online fraud continues to become more sophisticated, so too does the technology to detect it.

Modern day fraudsters and money launderers operate predominantly in the digital world, and for this reason the TigerGraph Graph Database has been designed to provide the deep, ultra-quick analyses of large datasets that is needed for real time fraud detection.

In a world that is doing business online at increasing volumes and speeds, a system that can filter out fraud in real-time will build all the trust you’ll ever need to succeed.

TigerGraph, the only scalable graph database for the enterprise, and Intech Solutions, a leading provider of information quality solutions, recently announced a multi-year deal with the Australian Taxation Office (ATO).

A graph database and graph analytics, provided by TigerGraph and implemented by the ATO with support from Intech, will help the ATO detect intricate and multi-layered relationships between individuals and organizations, supporting the ATO’s efforts to reduce tax avoidance.

So, you need to improve and rapidly scale your online and retail adoption and customer experience and you’ve identified that it’s not the CRM that’s holding you back, it’s the data. The quality information your business needs to serve new and potential customers. That’s a problem in any economic climate, but it is even more

It doesn’t matter what you sell or who you serve, the success of every business and organisation is dependent on helping customers. What are their pain points and how are you uniquely placed to solve them?  Finding out the right information and recording it in a way that is easily accessible to everyone in your